Hearing Evaluations
A diagnostic hearing evaluation is the first step in determining the type, degree, configuration, and symmetry of your hearing loss. We perform comprehensive adult evaluations using the latest diagnostic equipment.
Learn more →Rochester · Brighton · Since 1956
Audiologists and Hearing Aids in Rochester, NY
Doctoral-level audiologists providing trusted hearing health care in Brighton for nearly seventy years — because a life fully heard is worth the care it takes to get there.
70+ Years
of Exceptional Care
Serving Rochester families since 1956
★★★★★
98+ Google Reviews
AUDIOLOGISTS & HEARING AIDS IN ROCHESTER, NY
Ontario Hearing Center.
Ontario Hearing Center has been the trusted source for advanced hearing care in Rochester, NY for over 70 years. Our doctoral-level audiologists provide comprehensive hearing evaluations, tinnitus and hyperacusis management, hearing aid fittings, and cochlear implant services — all from our Brighton office at 2210 Monroe Avenue.
70+
years in Rochester
3
doctoral audiologists
7
hearing-aid brands
The team
Adam, Andrea, Beth,
Danielle & Pam.
Visit us
Ontario Hearing Center
— Rochester, NY.
Address
2210 Monroe Avenue
Rochester, NY 14618
Phone
(585) 442-4180
info@ontariohearing.com
Office hours
Monday8 AM – 12 PM & 1 – 5 PM
Tuesday8 AM – 12 PM & 1 – 5 PM
Wednesday8 AM – 12 PM & 1 – 5 PM
Thursday8 AM – 12 PM & 1 – 5 PM
Friday9 AM – 12 PM & 1 – 4 PM
SaturdayClosed
SundayClosed
2210 Monroe Ave · Brighton
Practice Lead
Dr. Adam Sheppard, Au.D.,
Ph.D., F-AAA
Our practice
Advanced hearing technology. Traditional, timeless patient care.
At Ontario Hearing Center, every patient is seen by a doctoral-level audiologist. No rushed appointments. No one-size-fits-all recommendations. Just careful diagnosis, honest guidance, and treatment plans built around the sounds and experiences that matter most in your life.
That standard starts at the top. Our practice is led by Dr. Adam Sheppard — Au.D., Ph.D., F-AAA — whose background bridges research, teaching, and clinical practice in ways most audiologists never experience. He holds both a Doctor of Audiology and a Ph.D. in auditory neuroscience from the University at Buffalo, served on the faculty of UB's Doctor of Audiology program, and has authored more than 20 peer-reviewed publications on how the brain processes sound. He has also spent years supporting surgeons and audiologists on cochlear implant procedures throughout Upstate New York.
We've watched hearing technology evolve for decades, and we've evolved with it. What hasn't changed is our commitment to unhurried, personalized care — from a team with the credentials and experience to deliver the best possible outcomes.
Audiology services
Evaluating, managing, and restoring the way you hear.
Our audiologists provide the full continuum of diagnostic and therapeutic hearing care, from first evaluation through long-term management.
Tinnitus Evaluations
Tinnitus — ringing, buzzing, or humming with no external source — affects millions of people. Our audiologists provide specialized evaluations and management strategies tailored to your specific experience of the condition.
Learn more →Hyperacusis
Reduced tolerance to everyday sound can be isolating and distressing. We evaluate sound sensitivity carefully and build a plan that restores comfort in the environments that matter to you.
Learn more →Hearing aid services
Care doesn't end at the fitting. It begins there.
Hearing Aid Fittings
A careful, iterative fitting is where hearing aids become genuinely useful. We program to your real-world listening needs and follow through until it sounds right.
Learn more →Aural Rehabilitation
Learning to hear again is a process. Counselling, listening exercises, and check-ins so your brain and your devices meet in the middle.
Learn more →Batteries & Accessories
From modern smart chargers to replacement domes and wax guards, we keep patients supplied with everything they need between appointments.
Learn more →Hearing aids
The right device for your life.
Seven manufacturers, countless configurations — and one audiologist sitting with you to make sense of it all.
Custom Ear Protection
Ear molds and pieces customized to your ear's shape and your activities — from musicians' protection to sleep plugs to swim molds.
Learn more →Hearing Aids
A wide selection from Oticon, Widex, Unitron, ReSound, Phonak, Starkey, and Cochlear — today's digital aids are customized to your loss to deliver crisp, clear sound anywhere.
Learn more →Cochlear Implants
Proud member of the Cochlear Provider Network. When hearing aids aren't enough, Dr. Sheppard's specialized expertise in CI evaluation and mapping is here.
Learn more →WE PARTNER WITH THE INDUSTRY'S LEADING MANUFACTURERS
Client testimonials
A practice measured in patients,
not patients in a practice.
“
Ontario Hearing Center has been fabulous to work with. We have been managing hearing aids and the associated professionals for over 25 years now. This has been the best experience to date. Thanks to the entire team for the outstanding service.
Rochester, NY
“
A very welcoming and pleasant office—I'm so glad I was referred! The audiologist was incredibly patient and took the time to explain everything about my hearing test and the results in a way that was easy to understand. I ended up purchasing new hearing aids and feel confident in my decision. Pam the office manager at the front desk was also so helpful and kind throughout the entire process. Highly recommend!
Brighton, NY
“
Excellent, courteous service today for checking and cleaning my hearing aids after purchasing them 6 months ago. The bluetooth iPhone connection, the TV streaming and the rechargeable hearing aid dock enhanced my hearing immensely. The upgrades were worth every penny.
Pittsford, NY
FREQUENTLY ASKED QUESTIONS
Answers to the questions patients actually ask.
Still have a question? Call us at (585) 442-4180.
In Rochester, a referral is not necessary to see an audiologist unless Medicare is your primary insurer. Otherwise, almost all insurances cover testing minus a possible co-pay. Please check with your insurance provider for more information about what your specific healthcare plan covers.
The majority of healthcare plans do not require you have a doctor's referral for a hearing test in the state of New York. Medicare is one known exception. If you have any questions or concerns about healthcare coverage, please give us a call.
An audiologist is a doctorate-level specialist in hearing anatomy. To work as a hearing aid dispenser, you must be qualified, apply for a license, and have substantial experience with hearing aids. An audiologist must have a doctorate degree in the study of audiology. An audiologist may be better suited for more medically related services, including balance problems, impacted ear wax, and noise-induced hearing loss.
Unlike traditional analog hearing aids of the past, digital hearing aids have the capabilities and flexibility of sophisticated computer systems. They are customized for each individual's hearing loss with the end result creating sound that is crisp and clear regardless of the environment.
We recognize that the options can be overwhelming, so we take our time to go over your options and what will work best for your lifestyle. It's important that the hearing devices you choose fit your needs, as well as your comfort and hearing loss. We ensure that you are hearing the best you can with the best available devices.
Prices of hearing aids vary depending on the brand, technology, and features of the device. Insurance coverage and level of hearing loss are also big determining factors for the cost of a hearing aid.
Tinnitus refers to hearing sounds that come from inside the body, rather than from an external source. While it is often described as ringing in the ears, tinnitus can also manifest as a buzzing, grinding, or humming sound.
We are conveniently located in Brighton, NY, at 2210 Monroe Avenue. Our patients travel to see us from Spencerport, Westgate, North Gates, Pittsford, and East Rochester, NY.
From the experts
Writing from our audiologists.
What Is a Hearing Aid Clinic? What to Expect Before Your First Visit
A walk-through of what happens at your first appointment with a hearing aid clinic — what we test, what we discuss, and how we plan your care.
The Importance of Hearing Tests
Why a diagnostic hearing evaluation is the first step in determining the type, degree, configuration, and symmetry of your hearing loss.
Hearing Aids for Tinnitus
Tinnitus can be experienced in either a single ear or both ears. Most often, the person experiencing tinnitus is the only one who can hear it.
How to Service Hearing Aids
Hearing aid technology is a continually growing aspect of hearing healthcare, providing people with high-quality, personalized hearing devices.
Take the next step
Ready to hear what you've been missing? We're here to help.
Schedule An Appointment→
or call (585) 442-4180