Fairport Reviews

Professional and always a joy to see.

Terrific working with Dr. Sheppard. He is very knowledgeable and comfortable working with cochlear implant users and in addressing their issues. I highly recommend Ontario Hearing as a place to access quality audiology services.

I have been a patient at Ontario Hearing Center for many years. Last fall I purchased a new pair of Oticon digital hearing aids that are amazing. The care, treatment and support that I’ve received from Dr. Orlando and The staff has been amazing!! I highly recommend this Center To anyone needing an audiologist.

Audiologist Adam was a great listener and is very knowledgeable. Wonderful atmosphere and very friendly

Great service. Friendly staff

A very welcoming and pleasant office—I’m so glad I was referred! Dr. Adam Shepard was incredibly patient and took the time to explain everything about my hearing test and the results in a way that was easy to understand. I ended up purchasing new hearing aids and feel confident in my decision. Everything is working exactly as explained. Pam the office manager at the front desk was also so helpful and kind throughout the entire process. Highly recommend!

Dr. Orlando is not just knowledgeable about Audiology. She is kind and caring as well. I have had nothing but positive interactions at Ontario Hearing since I started going there in 2021. Additionally, Pam is welcoming and efficient. Five out of five stars!

Always a great experience with Dr. Segmond and the front office staff.

These people are wonderful! My hearing aids work great!

Dr. McNamara was very thorough and personable in his approach to provide my wife with hearing aids that will improve her quality of life for a long time!

Dr. John McNamara is the best. He is honest, patient, kind, and very knowledgeable. I never feel rushed.

I have worked with Andrea for six years and throughout that time I have become accustomed to exceptional patient care. Andrea has always provided me with all of the information I could want about the status of my hearing loss and my treatment options. I have very recently gotten new Oticon hearing aides and, in addition to the compassion, understanding and care I have always experienced- my new hearing aides have blown me out of the water. I sit here tonight looking at that water, with the chorus of birds serenading the sunset, and distant murmurs of dogs and families settling in for the night. The lake has settled yet I am able to hear its quiet lapping at the shore. With my first hearing aides I rediscovered bird song. With these new hearing aides the choral experience has a roundness and detail of sound that I barely remember. I, as always, look forward to my grandchildren's summer arrival from Chicago, and this year I knowingly anticipate that I will hear the fullness of their child voices with delight.

I have been using hearing aids for quite a few years, and Ontario Hearing is top notch in every way- Andrea has been wonderful in terms of her caring, knowledge, and service. If you think you have hearing issues, I would recommend this place as tops in all respects.

Both myself and my husband go to the very capable hands of Dr. Andrea Segmund. We couldn’t have made a better choice. Everything is explained clearly and concisely and we are more than pleased with the care we continue to receive. Office staff is friendly and welcoming.

John and the staff are great. He got me into a product which vastly improved my quality of life and made the entire process seamless. Thanks!

Dr. Andrea Segmond and the whole staff at Ontario hearing are Fantastic! They go above and beyond to ensure you are getting the best possible care for your situation. When I experienced a sudden profound hearing loss, Dr Segmond was the most empathic, caring, competent, professional that I encountered. Together we explored many treatment options and I always feel like she not only has my best interests at heart but cares about improving my quality of life as much as I do. The whole staff is always available in an emergency, and you are always treated with patience and kindness. I have referred many family and friends to Ontario hearing and will continue to do so.

Recently bought my second set of HAs from Dc. Mcnamara and his staff. Which really says it all! He and his staff, took the time to properly fit, explain, and immediately schedule a followup visit. Made sure that the HAs matched my hearing loss and just "took care" of me. Completely earn my 5 star rating, you can't do better! In fact, they now have their main office in SE Roch. , Monroe Ave., and another complete office in NW Rochester, Spencerport Rd.

So informative, helpful and caring!!! Ask a question, you get an answer! My hearing is so much better!!!

I recently moved back to Rochester and began going to Ontario Hearing Center and was extremely impressed by their professionalism and knowledge in the audiology field. Their state of the art technology surpassed my previous audiologist's. It was so nice being able to talk and be heard by the doctors. I really felt like they cared. Great place! Kate Van Cura

Dr. Segmond and Dr. McNamara have gone above and beyond to deal with the manufacturer to address some unusual circumstances regarding my hearing aids. I have been seeing them for more than 10 years and have found them to be experts in their field. Their diagnostic equipment is second to none and I have recommended them to friends who have hearing issues.

I have known Dr. McNamara for over thirty some years and I wouldn’t go to anyone else in the world he is outstanding and always open to my concerns

I can't say enough about Dr. McNamara and the entire staff at Ontario hearing instruments. My grandfather had his hearing tested and was fitted with a new device, and he raved about his experience! Everyone was extremely friendly and helpful, and his new hearing aid was much more comfortable than the old device. I would recommend Dr. McNamara to anyone concerned about their hearing loss.