Fairport Reviews

Ontario Hearing staff are professional and friendly. I feel comfortable during appointments and testing, and trust that I will be prescribed well fitting, effective hearing aids that will enable me to enjoy family get togethers, dinners and my surroundings in nature. I trust that I will be offered what I need without undue expense. Ontario Hearing rocks!

The staff have always been friendly and professional making me feel comfortable and welcomed! They are always helpful!!

I absolutely love Ontario Hearing! The staff is incredibly friendly, professional, and knowledgeable. They made me feel comfortable and at ease throughout my hearing test, taking the time to make sure I felt welcomed and cared for. The entire experience was positive, and I couldn’t be happier with the service I received. I highly recommend Ontario Hearing to anyone looking for hearing care. You’ll be in excellent hands!

My experience at Ontario Hearing from when I first contacted them to when I got my new hearing aids has been excellent! My Audiologist was Maria Gallina , Au.D. The care I received from her was exceptional. I would recommend her and Ontario Hearing to anyone who thinks they may have a problem with their hearing!!

The folks at Ontario Hearing are kind, personable, and professional. I am very happy with their service.

Exceptional Team! Very friendly and knowledgeable!

5/5 stars! We have a bit of a unique story - we have been driving back and forth from Buffalo for a few months to visit my dad at Strong Memorial. The day we found out the news he was receiving a lifesaving organ, we had nothing on us. In a scramble to find clothes, pills etc my mom did not have her hearing aid charger which she very much relies on to charge her aids. The morning of his surgery we drove around frantically looking for help in the area to purchase a charger. Pam at Ontario hearing saved the day! She welcomed us with open arms and offered to charge the hearing aids while we run a few errands to prepare for critical doctor news and got us through 2 days before we could make it back home to Buffalo. We are so grateful for Pam and the team and Ontario hearing !

Friendly. No long waiting time. Very professional and helpful.

I recently returned to Rochester, NY and had a battery issue with my Starkey Hearing aide batteries and needed to find a a place that address this issue. So glad I found Ontario Hearing Center… everyone there was so professional and were able to send them in for battery replacements and get them back to me within a week. Great staff…. I am so glad I found them and will definitely be using them in the future!

Dr. McNamara is the best of the best! He is incredibly knowledgeable and a true expert of audiology. I could not trust my hearing needs to anyone more excellent than him. In addition, he has a delightful personality and takes whatever time you may need to answer all questions to make sure his clients understand the unique features of your hearing needs. His front desk secretary is always sweet and accommodating also.

I just completed my 1-year follow-up with Dr. Andrea Segmond. The entire experience with Dr. Segmond and the staff at Ontario Hearing over the year with my new hearing aids has been excellent. Everyone is thoughtful, patient, and thorough. The hearing tests and computerized equipment to setup and fine tune the hearing aids to my situation are very interesting. I can now hear better to participate in conversations where previously I was mostly an observer.

I have known Andrea Segmond for years and Ontario Hearing Centers was the first place I called when my hearing was clearly diminishing. She presented all of my options and I trusted her years of expertise when making my decision. I am so happy to fully hear again and encourage anyone facing hearing loss to call Ontario Hearing Centers. I recently moved my 85 year old mother to NY and she has her appointment scheduled!

My 94 year old mother has been seeing Dr. Andrea Segmond for a number of years now. She is the best! She is so caring and patient, and knowledgeable both technically and on a personal level. She always takes the time to make everything the best it can be. We feel so lucky that we found her.

My experience at Ontario Hearing Center was extraordinary. I am a 70 year old female who no longer experiences any hearing loss thanks to the incredibly gracious, kind, proficient and professional staff at Ontario Hearing Center. Dr. Andrea Segmund is absolutely amazing in her ability to understand people and provide for their hearing needs. Facing hearing loss and the solution can be scary, but not if you are in their care. I highly recommend Ontario Hearing Center to anyone who is willing to admit their need and accept the expertise the family at Ontario Hearing Center is able to competently provide. I am confident you will not be disappointed.

Our experience with Dr McNamara was amazing. He is one of the very few doctors that perform REM (real ear measurements) , when fitting the new hearing aid. This is key to getting the potential out of your device. You could have a high quality hearing aid, but NOT have it adjusted and fine tuned to your specific needs, and the result would be no where near what you want. I brought someone who was very sceptical that his severe hearing loss could be improved due to his tinnitus, but with Dr. McNamara 's effort, his knowledge and obvious enthusiasm for what he can do for his patients... It's a new world. I can't thank Dr McNamara enough.

I have been wearing hearing aids for over 50 years. I always had great difficulty understanding what I have heard. I found Ontario Hearing, John adjusted my hearing aid properly. My understanding of what is being said to me improved greatly. I have been going to Him ever since. I office is very accommodating, helpful and pleasant.

I got my hearing aids several years ago from Ontario Hearing. The process includes testing my hearing initially and periodically, showing me how to maintain the devices, periodic maintenance and checking of the devices etc. Dr. Andrea has been great about these services. Ontario's office staff and courteous and well organized. I have been very satisfied with Ontario Hearing.

Dr. Andrea Segmond is very compassionate, understanding and a superb professional. We were given the most thorough evaluation with attention to every detail. She is skilled in fitting us to the hearing aids that are best for our circumstances and the activities we enjoy. We never felt rushed or pressured - she is patient in answering our questions and explains clearly how to operate, clean and care for our hearing aids. We feel supported with follow up care and the entire staff - especially Sheila - is so pleasant and accommodating and helpful. We highly recommend Dr. Segmond and Ontario Hearing Center. Sue and Al Lipke

I was always impressed with the care that the staff at Ontario Hearing gave my mother. They were patient, caring, and very professional. So when I was in need of having my hearing checked, I called them. Once again I had a very caring and professional experience. I love my hearing aids and the added quality they have brought to my life. Thank you!

Dr. Segmond is an excellent! She is thorough, personable, and consistently goes above and beyond.

The service and attention I received by the entire staff were exemplary! Dr. Segmond was kind and patient as she explained the entire process to me- from the exam, results, and hearing aid selection to the fitting, personalizing, and even setting up my iPhone app! I have already recommended her to my family and friends.

Dr John MacNamara and his entire team are consummate professionals. With my having genetic hearing loss my entire life, it was not until I connected with Ontario Hearing Centers and John MacNamara that I truly fully appreciated what I had been missing. Best in Class Audiologist Team !!

Great experience! Dr. McNamara is capable, thorough, and articulate. Someone from each generation in our family has been to see Dr. McNamara and he has delivered outstanding care to each person. I highly recommend Ontario Hearing!

I received my first hearing aid ever in 2012 from Dr. Andrea Segmond at Ontario Hearing, after interviewing 5 other centers. Dr. Segmond has been taking care of my and my husband's ears ever since then. Dr Segmond is outstanding in pre-screening and meticulous testing, outstanding in follow-up, providing many sessions to fine-tune my hearing aid. She fitted me with a Widex aid, which I like. She is knowledgeable, and caring, and gives thorough explanations. She is a pleasure to work with. She is still there for me six years later if I need anything at all. (Note: I've occasionally needed an appointment when she isn't there, and Dr. MacNamara is also excellent, competent, meticulous and congenial).