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How To Service Hearing Aids

Hearing aids are not just an investment. They serve a big role in the daily lives of people with hearing loss. Hence, they are as important (or even more important) as gadgets that you use every day, such as smartphones, smart watches, etc. That being said, knowing how to service hearing aids or running a basic troubleshoot is important to make sure that you are getting the best performance from your device. 

The first thing you need to know about how to service hearing aids is that it’s not as complicated as you might think. You just have to follow a few simple steps and your device will be good for years ahead.

If you want your hearing aid devices in tip-top shape, here are some tips on how to service them properly. Keep in mind that while they may be tiny, they carry with them intricate technology so proper care is essential if you want the best out of it. 

Inside the ear canals, your hearing aids are subject to moisture and earwax. That is why it’s important that you clean them regularly both by yourself and with the help of your hearing aid provider.  Cleaning will ensure that they last a lot longer!

The hearing aid is a simple device that allows you to hear. It has three main parts: the microphone, speaker, and amplifier. The sound waves are converted into electrical signals which are then amplified in order for them to be heard by the individual with hearing loss. You need to be familiar with the basic parts of a hearing aid for you to be able to understand the process on how to service hearing aids.

1: Use the proper tools

A wax pick and brush are your best tools for at-home hearing aid cleaning. Earwax that accumulates at the opening of the hearing aid (where sound comes out) may cause feedback (whistling sound) or an overall muffled sound. If left unkempt long enough, the receiver may be damaged by accumulated ear wax.

Using a wax pick and brush, gently clear away any accumulated ear wax and dirt to keep your hearing aids in good condition!

2: Establish and maintain good habits

Good and hygienic habits will extend the lifespan of your hearing aid. Before cleaning, make sure to wash your hands. You might be surprised to find that in addition to keeping you healthy, it also extends the life of your hearing device. It is important not only for you but for others around you as well. For example, water or other liquids can damage non-waterproof hearing aids so it’s important to be mindful when taking them out during showering or washing faces; Non-waterproof devices are more susceptible to some elements than others.

3: A clean slate at the end of the day

Cleaning your hearing aids before you sleep is a great way to give them the chance to air out and keep them fresh. Using harsh chemicals such as alcohol could damage the delicate device making it less effective for use.

Clean and dry your hearing aids before storing them in their protective case and make sure to avoid using any harsh chemicals like alcohol, which can cause damage to a sensitive device.

4: Avoid extreme temperatures

Your hearing aids can be damaged by extreme temperatures. If the temperature is below freezing outside and you don’t plan on using your hearing aids, it would be better if you left them inside the house rather than leaving them in your car or out in the cold.

Cleaning ITE hearing aids

Some in-the-ear hearing aids have a built-in microphone. With these devices, you want to pay special attention to the opening of the device and remove any wax that has built up there. This will allow for clear sound while speaking on the phone or during conversations with your friends. You can use a soft toothbrush or brush provided by your hearing aid provider to clean out any loose particles inside your device when it is facing downward so they don’t get trapped inside again.

You can use a wax pick or hook to get out dirt, but don’t poke forcefully at the hearing aid as this could damage it. Instead, after you’ve cleaned the hearing aid with dry cloth or tissue, wipe it down with rubbing alcohol-soaked cotton balls for the best results.

It is always a good idea to get your hearing aids cleaned professionally. Although it can be done yourself, you do not want to risk damaging them and spending a lot of money. Our audiologists at Ontario Hearing Centers are experts in servicing hearing aids and to ensure that your hearing aids are running smoothly for as long as possible.

How to service hearing aids: Cleaning behind-the-ear hearing aids

Behind-the-Ear hearing aid comes with  an attached earhook and earmold. You need to clean both parts, so check the hearing aid for any visible debris and remove it before going to bed or waking up.

The earmold should be wiped or soaked in warm, soapy water at least once every week to prevent the earmolds from being stained or discolored. Make sure the earmolds are completely dry before reattaching them to the hook.

Your ear molds may over time develop a slight odor, that’s expected. But, if the ear molds have a strong odor, it might indicate an ear infection and you have to get your ears checked by an audiologist.

Additional tip on how to service hearing aids

Keep your hearing aids in tip-top shape by following these simple steps. Open the battery door to shut off the hearing aids before going to bed, and keep the battery compartment open overnight so they can dry out. If you have rechargeable hearing aids, put them in the charger so they will be fully charged when you wake up in the morning. If the battery is completely dead, a quick 15 minute charge often gives 3-4 hours of usage.

Hearing Aid Repairs and Maintenance - Rochester, NY

While most people can do an okay job cleaning hearing aids by themselves, they will still need a specialist who knows exactly how to keep hearing aids functioning properly.


The right equipment can make all the difference when it comes to keeping devices like hearing aids clean and functional; so you’ll want to find someone who has those resources available whenever you need their help with this task.


For any concerns with your hearing aid, whether for repairs, maintenance, or updates, feel free to reach out to us at Ontario Hearing Centers, Rochester NY. Call us today to schedule an appointment!